PRIVACY POLICY

Preamble

The protection of your personal data is our highest priority. This Privacy Policy informs you about the type, scope, and purpose of the processing of personal data in the context of using our dating and contact mediation platform, as well as your rights as a data subject.

The processing of your data is always carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable national data protection regulations.

1. Controller and Contact

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

If you have any questions about data protection, you can contact us at any time using the contact details above.

2. Definitions

This Privacy Policy uses terms defined by the GDPR:

a) Personal Data

All information relating to an identified or identifiable natural person (e.g., name, email address, IP address, username).

b) Processing

Any operation carried out in connection with personal data, such as collection, recording, storage, use, transmission, or deletion.

c) Controller

The natural or legal person who decides on the purposes and means of processing personal data.

d) Processor

A person or entity that processes personal data on behalf of the controller (e.g., hosting provider, payment service provider).

e) Consent

Any freely given, informed, and unambiguous indication of the data subject's wishes to agree to the processing of their personal data.

3. Scope and Purpose of Data Processing

3.1 Use of the Platform Without Registration

Basic use of our website is possible without providing personal data. However, certain functions (such as profile creation and contacting other users) require registration.

3.2 Registration and Profile Creation

When registering on our platform, we collect the following data:

Mandatory information:

  • Email address

  • Username (pseudonym)

  • Password (stored encrypted)

  • Profile type (private profile or business profile)

  • Gender and age

  • Postal code/place of residence

Voluntary information:

  • Profile description

  • Interests and preferences

  • Profile photos

  • Other profile characteristics to improve mediation

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance)

Purpose: The data serves to provide the platform functions, contact mediation between users, and contract fulfillment.

Note: We expressly recommend using a pseudonym instead of your real name. Data that enables direct contact outside the platform (such as telephone number, full name) are not visible to other users unless you expressly release them in your profile.

3.3 Private and Commercial Users

When registering, you can choose between:

  • Private profile: Use for private, non-commercial purposes

  • Business profile: Use for commercial purposes (e.g., mediation agencies)

Commercial users must transparently indicate their commercial status in their profile. Processing is also based on Art. 6 para. 1 lit. b GDPR.

3.4 Cooperation with Partner Companies

Our user profiles may also be accessible via platforms of partner companies with the same content orientation, provided that these companies cooperate with us and use our software. By registering, you consent to your profile data also being displayed on these partner platforms and to you being able to access profiles of users of these partner companies.

Data that serves your individualization (e.g., email address, telephone number) is not made accessible to partner companies. Partner companies can contact registered users via our internal messaging function without gaining access to their email address.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent upon registration)

4. Paid Memberships and Payment Processing

4.1 Collection of Payment Data

For booking paid premium memberships, we work with external payment service providers. Payment processing is carried out exclusively via these service providers.

Collected data:

  • Name (for invoicing)

  • Email address

  • Selected tariff and payment method

  • Transaction data (date, amount, transaction ID)

Payment information (e.g., credit card data, bank details) is transmitted directly to the respective payment service provider and is not stored on our servers. We have no access to your complete payment data.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance)

Purpose: Processing of payments and provision of booked services.

4.2 Processors

The payment service providers process your data as processors in accordance with Art. 28 GDPR. The privacy policies of the respective payment service providers, which are displayed to you during the payment process, also apply.

5. Newsletter

5.1 Newsletter Registration

You can subscribe to our newsletter to regularly receive information about our offer, special promotions, and news.

Collected data:

  • Email address

  • Username/pseudonym (for personal address)

  • Optional: Gender (for target group-specific addressing, e.g., for couple events)

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

Double opt-in procedure: After registration, you will receive a confirmation email. Newsletter delivery is only activated after confirmation of the link contained therein. This serves as proof of your consent.

5.2 Newsletter Tracking

Our newsletters may contain so-called tracking pixels. These are small, invisible graphics that provide us with information about whether and when an email was opened and which links were clicked.

Purpose: Optimization of newsletter content and adaptation to user interests

Legal basis: Art. 6 para. 1 lit. a GDPR (consent as part of newsletter registration)

5.3 Unsubscribing from the Newsletter

You can unsubscribe from the newsletter at any time by:

  • Clicking the unsubscribe link in every newsletter email

  • Unsubscribing in your account settings on the platform

  • Informal notification to our support

After unsubscribing, your data will no longer be used for newsletter delivery and newsletter tracking will be terminated.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small text files that are stored on your device and contain certain information. They enable us to save your preferences and simplify the use of the platform.

6.2 Types of Cookies

We use the following cookie categories:

Technically necessary cookies:

  • Session cookies for authentication

  • Storage of language settings

  • Shopping cart functions

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in the functionality of the website)

Analysis and marketing cookies:

  • Collection of usage statistics

  • Improvement of the platform

  • Personalization of content

Legal basis: Art. 6 para. 1 lit. a GDPR (consent via cookie banner)

6.3 Cookie Management

You can delete cookies in your browser settings at any time or prevent their storage. Please note that with deactivated cookies, not all functions of the platform may be fully usable.

You can adjust your cookie settings at any time via our cookie banner or in your account settings.

7. Automatically Collected Data (Server Log Files)

With each access to our platform, our web server automatically collects the following data:

  • Browser type and version

  • Operating system used

  • Referrer URL (previously visited page)

  • Hostname of the accessing computer

  • IP address (anonymized after 7 days)

  • Date and time of the request

  • Amount of data transferred

  • Access status (e.g., error code 404)

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

Purpose:

  • Ensuring system security

  • Technical administration of the platform

  • Detection and defense against cyber attacks

  • Statistical evaluation (anonymized)

This data is stored separately from other personal data and does not allow direct conclusions about your person.

8. Contact and Support

8.1 Contact Form and Email

If you contact us via contact form or email, the data you transmit (name, email address, message content) will be stored.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in communication) or Art. 6 para. 1 lit. b GDPR for contract-related inquiries

Purpose: Processing your inquiry and communication with you

Storage period: Until your inquiry is completely processed, then a maximum of 2 years (if there are no legal retention obligations)

8.2 Internal Messaging Function

Communication between users takes place via our internal messaging function. These messages are stored on our servers as long as your account is active.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance)

9. Disclosure of Data to Third Parties

9.1 General Principle

Your personal data is generally not disclosed to third parties, except:

  • You have expressly consented (Art. 6 para. 1 lit. a GDPR)

  • There is a legal obligation (Art. 6 para. 1 lit. c GDPR)

  • The disclosure is necessary for contract execution (Art. 6 para. 1 lit. b GDPR)

9.2 Processors

We work with service providers who process data on our behalf:

  • Hosting provider: Provision of server infrastructure

  • Payment service provider: Processing of payments

  • Email dispatch service provider: Sending system and newsletter emails

  • Analysis service provider: Evaluation of usage statistics (only with your consent)

Contracts in accordance with Art. 28 GDPR have been concluded with all processors that ensure the protection of your data.

9.3 Partner Companies

As described in Section 3.4, your profile data (without contact data such as email, telephone number) can be displayed on partner platforms. This disclosure is based on your consent upon registration.

9.4 No Disclosure for Advertising Purposes

Your data will not be disclosed to third parties for advertising purposes.

10. Data Transfer to Third Countries

As a general rule, we process your data within the European Union (EU) or the European Economic Area (EEA).

If, in exceptional cases, data transfer to a third country (outside EU/EEA) is necessary, this only takes place if:

  • The EU Commission has issued an adequacy decision for the third country (Art. 45 GDPR), or

  • Appropriate safeguards such as EU standard contractual clauses exist (Art. 46 GDPR), or

  • Your express consent exists (Art. 49 para. 1 lit. a GDPR)

You can ask us about the guarantees for data transfers to third countries at any time.

11. Storage Period and Deletion

11.1 General Storage Period

We only store your personal data for as long as is necessary to fulfill the purposes for which they were collected, or as long as legal retention obligations exist.

11.2 Storage Periods in Detail

Profile data: Until deletion of your account by you
Message history: Until deletion of your account
Payment data: 10 years (tax retention obligation)
Newsletter data: Until unsubscription from the newsletter
Server log files: IP addresses are anonymized after 7 days, log files deleted after 90 days
Contact inquiries: 2 years after completion (if there are no longer retention obligations)

11.3 Deletion Upon Account Termination

Upon termination of your membership via the "Manage Membership" function in your account, your profile data and message history will be deleted immediately. Your profile will then no longer be visible to other users.

Data that we must store due to legal retention obligations (e.g., invoice data) will be blocked for the duration of the retention obligation and then deleted.

12. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

12.1 Right of Access (Art. 15 GDPR)

You have the right to request information about the personal data we have stored about you at any time. The information is free of charge.

12.2 Right to Rectification (Art. 16 GDPR)

You can request the immediate correction of incorrect data or the completion of incomplete data.

12.3 Right to Erasure (Art. 17 GDPR)

You can request the deletion of your data if:

  • The data is no longer necessary for the purposes

  • You have withdrawn your consent and there is no other legal basis

  • You have objected to the processing

  • The data was processed unlawfully

  • There is a legal obligation to delete

Exception: Retention obligations (e.g., tax obligations) may prevent immediate deletion.

12.4 Right to Restriction of Processing (Art. 18 GDPR)

You can request that we restrict processing if:

  • You dispute the accuracy of the data

  • The processing is unlawful, but you do not want deletion

  • We no longer need the data, but you need it to assert legal claims

  • You have lodged an objection and it is not yet clear whether our legitimate grounds outweigh yours

12.5 Right to Data Portability (Art. 20 GDPR)

You have the right to receive the data concerning you in a structured, commonly used, and machine-readable format and to transmit this data to another controller.

12.6 Right to Object (Art. 21 GDPR)

You have the right to object at any time to the processing of data concerning you based on Art. 6 para. 1 lit. f GDPR (legitimate interest), for reasons arising from your particular situation.

Objection to direct marketing: You can object at any time to the processing of your data for the purpose of direct marketing (newsletter). After your objection, we will no longer process the data for these purposes.

12.7 Right to Withdraw Consent (Art. 7 para. 3 GDPR)

If the processing is based on your consent, you can withdraw it at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.

12.8 Automated Decision-Making and Profiling (Art. 22 GDPR)

We do not use automated decision-making or profiling procedures that would have legal effects on you or significantly affect you.

12.9 Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)

You have the right to lodge a complaint with a data protection supervisory authority about our processing of your data.

Competent supervisory authority:
The supervisory authority responsible for you depends on your place of residence. For users in the EU/EEA, please contact your national data protection authority.

13. Contact for Exercising Your Rights

To exercise your rights, please contact:

Email: [Data protection email]
Postal address: [Your address]

We will respond to your request immediately, but at the latest within one month.

14. Data Security

We implement technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons:

  • SSL/TLS encryption of data transmission

  • Encrypted storage of passwords

  • Regular security updates

  • Access restrictions to employees with legitimate interest

  • Regular data backups

  • Firewalls and intrusion detection systems

However, we point out that data transmission over the Internet (e.g., via email) may have security gaps. Absolute protection cannot be guaranteed.

15. Notice for Minors

Our platform is exclusively aimed at persons aged 18 and over. Persons under 18 are not permitted to register and use the platform. We do not knowingly collect data from minors.

16. Changes to This Privacy Policy

We reserve the right to adapt this Privacy Policy to comply with changed legal requirements or to reflect changes in our services.

In the event of significant changes, we will inform you by email or by a clear notice on our platform. The current version is always available on our website.

Last update: [Insert date]

17. External Links

Our platform may contain links to external third-party websites. We have no influence on their content. The respective provider or operator of the linked pages is always responsible for the content of the linked pages. This Privacy Policy does not apply to external websites.

Note: This Privacy Policy has been carefully prepared but does not replace individual legal advice. For your specific situation, we recommend review by a data protection officer or attorney specializing in data protection law.